Three practical guides with the words to use at the moments that matter most — the first visit, the report of findings, and the progress and re-exam conversations.
Patients make decisions at key moments in the care journey. When those moments are unclear, they may hesitate, disengage, or default back to symptoms as their main decision-maker. Stronger patient conversations help them better understand what you found, why the care plan matters, and how progress will be measured.
Symptoms, stress, limitations, and daily-life concerns are usually the patient’s starting point.
The exam, findings, recommendations, and care plan create the bigger clinical picture.
Clear communication connects concerns to findings, function, and progress.
Review, customize, and use the examples and scripts built around real chiropractic patient conversations.
Seven simple lines for the moments that come up in almost every practice — first visit, exam, report of findings, care plan, re-exam, ongoing care, and referrals. Each one includes the words to say and the goal behind them.
Five conversation moves for the ROF: start with their story, show the big picture, connect the nervous system, make the recommendation make sense, and talk about progress from day one. We also cover what to do when conversations get stuck.
Five moves that make progress visits meaningful: ask before you tell, don’t let “I feel better” end the conversation, show them where they started, connect the change to their goals, and talk about what’s next.
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