For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly to firstname.lastname@example.org.
Q: How long does it typically take to implement the INSiGHT into my practice?
A: You will receive your login credentials almost immediately after purchase. Then, you and your team can access the training videos. This will create excitement about integrating the INSiGHT into your patient flow. Within a few hours of hands on testing and training the INSiGHT can begin to be used in regular patient flow. It has multiple fail-safe scanning systems in place to assure accurate collection. The goal is to reexamine existing patients over the first 3 months of introducing the technology.
Q: What can I charge for the INSiGHT scanning tests?
A: On average, clients who use the INSiGHT charge patients an initial examination fee ranging from $75-$125. The exact amount depends on a number of factors such as: the location of your practice and your overall pricing structure. The recommended reexamination fee is minimally, the fee of one cash visit in your office.
Q: What are the minimum system requirements to use the myINSiGHT software?
A: The myINSiGHT™ software application is a small program. myINSiGHT™ is compatible with Windows Operating Systems 8, 10 & 11 on a 64 bit computer. It is required that the computer have a minimum 8 GB Ram, 120 GB Hard Drive, Intel CORE i5 or i7 processor, and integrated Bluetooth. A minimum display screen resolution of 1024dpi X 768pdi is required. Please note that a solid state drive (SSD) will significantly improve performance of the software as it improves the speed of the processing.
Q: Can my staff perform the scans, and what’s the average time it takes to perform a scan?
A: A large number of INSiGHT clients have their staff perform the scans on patients. Please note: it is always the responsibility of any practitioner to ensure that staff can perform examinations in their jurisdiction.
Q: What is the average time it takes to perform a scan?
A: Depending on which INSiGHT instruments you purchased, the average scan time can range between 30 seconds and 3 minutes. A comprehensive CORESCORE exam takes under 8 minutes total.
Q: Do chiropractic techniques change the scans?
A: The INSiGHT technology seamlessly integrates with all chiropractic techniques being performed today. Adjustments that improve or alter the tone of the spine and nervous system will register those changes on the INSiGHT graphs.
Q: If I use scans, should I still use X-rays in my examinations?
A: INSiGHT scans measure the functional, active, neural signals in the autonomic, motor and sensory systems. X-rays show the passive, end results of postural change and disease. Many CLA clients use both technologies: the INSiGHT to identify the how stress and tension activity is changing a person’s health and x-rays to look at the static, end effects in the spine and how adjustments and subluxations have made their deeper, structural changes. The two tests complement one another.
Q: Is the INSiGHT technology backed by science validity, and are the scans reproducible?
A: Each INSiGHT instrument is engineered to collect precision, biomedical data based on validated research protocol. They rigorously adhere to test-retest reliability and intra and inter examiner reliability.
Q: Can I use the INSiGHT scans as documentation for PI and Workers Comp cases?
A: Yes, objective documentation is key and the INSiGHT technology has been used in many cases over the years to document a patient’s necessity for care. Generally, the static sEMG, Dynamic EMG, Wireless Dual Inclinometer for range of motion, along with the Algometer are used to show this objective necessity for care.
Q: How can I inquire about becoming a CLA Alliance?
A: If you are interested in becoming an alliance partner of CLA, please send us an email at email@example.com. We are looking to collaborate with great thinkers and businesses within the chiropractic community.
Q: What are some of the pros and cons of buying used equipment?
A: Used equipment cannot be guaranteed by CLA to be properly functioning or uncompromised if it has not been factory authorized and registered. Buying equipment from a third party is not, and has not been tracked or vetted by CLA, and there can be many inconsistencies between the performance of CLA equipment and that from a third party.
Q: Can I use all models of used equipment in my practice?
A: No, Some of the original instruments were designed with analog processing and cannot be used any longer. They are:
- Insight 7000 EMG console with thermal probes
- Millennium M1 series (look on bottom of console for the serial number beginning with M1 or M2)
- Millennium M2 series
- Wired inclinometers
- Any EMG sensor leads beginning with K1-7
Q: Will legacy software be supported to run the used equipment?
A: The laptop based software, version 7.0 -9.2.11 retired from active support as of December 31, 2017. All clients will be instructed to migrate to the cloud-based myINSiGHT platform by that time. This laptop software was designed for the original Millennium instruments 17 years ago and cannot be supported any longer.
Q: Can I use the INSiGHT Technologies on pregnant patients?
A: INSiGHT scanning technologies are Class II FDA registered devices that meet rigorous compliance standards. The INSiGHT scanning technologies are manufactured and tested in an ISO 13485 registered medical device facility located in Massachusetts, USA. Each of the scanning technologies has also been tested for safety and electromagnetic compatibility by a certified, independent testing laboratory for adherence to IEC 60601 standards. There are no contraindications for use during pregnancy and no restrictions on patient age.
Q: Can I use the INSiGHT Technologies on patients that have pacemakers?
A: Pacemakers invalidate the use of HRV as there is only artificial variability (HR is controlled ). A pacemaker artificially regulates both sympathetic and parasympathetic activity by pacing the heart. If a person with a pacemaker runs for the bus their Sympathetic NS won’t raise the heart rate excessively to pace the heart to the level of need. There is little to no variability in a person who has a pacemaker.
SEMG and thermal scanning – The beating heart in the chest is the prime neuromuscular artifact that EMG scanning detects. It’s a classic background frequency that is ” removed” or washed through EMG analytical software. The use of HRV, thermal and sEMG are all considered safe processes for someone with a pacemaker as these instruments do not emit energy that could alter any rhythms Feel free to keep using the sEMG and thermal scanning to track improvement.
Q: What do I have to do if I want to purchase used equipment from a third party?
A: We have all your answers. Please email us at info@InsightCLA.com for more information.
Q: How do I learn more about INSiGHT Technology Pricing?
A: Fill in the contact form on the homepage of insightCLA.com or send an email with your name, office location, and the equipment you are interested in to info@insightCLA.com. You can also call Sales at 702-848-SCAN (7226), Ext: #5 on Monday – Friday between 9am to 6pm EST.
Q: How do I set up a Tech Support case?
A: To set up a Tech Support case please call 702-848-SCAN (7226), Ext: #3, on Monday – Friday between 9am to 6pm EST. A Customer Service Team Member will check your membership status, set up a case and get you connected to Technical Support. If you have an active myINSiGHT Account, you can schedule online by clicking here.
Q: How do I contact Technical Support if I already have a case number?
A: Technical Support can be reached by calling 702-848-SCAN (7226) Ext: #3 on Monday – Friday between 9am to 6pm EST.
Q: Where can I find the most recent version of myINSiGHT™ Software?
A: The latest version of your software can be downloaded by logging into your myINSiGHT Account
- Click on Settings
- Go to Support Center
- Click on View
- Click on the myINSiGHT icon which offers the latest updates
Q: What does the your myINSiGHT and Synapse software subscription include:
A:The software subscription includes
- Unlimited, secure patient data access and storage in CLA cloud server
- Unlimited live Technical Support
- CORESCORE reporting (generated from combining EMG, Thermal & HRV scans)
- neuroLINK patient education system
- All software updates
- Access to the INSiGHT Academy (a comprehensive learning management system)
Q: How do I update my software subscription?
myINSiGHT™ software subscribers:
We are excited to have recently enhanced our payment procedures for client using the myINSiGHT software. You now have the choice to renew on a monthly or annual basis.
To reactive or update your myINSiGHT software subscription:
- Log into your myINSiGHT Account
- Click on Settings
- Click on Subscription
- Add your billing information
Synapse software subscribers:
To reactivate or update your Synapse software subscription:
- Follow the instructions in this link here and here.
- Please note that the billing information can only be updated from the web browser
*If you have any questions regarding your subscription, please reach out to firstname.lastname@example.org
Q: How do I access INSiGHT Academy?
A: Accessing the INSiGHT Academy is easy. The INSiGHT Academy is free and includes 5 Courses with 75 video lessons that provide great background of everything you need to know about the INSiGHT. The INSiGHT Academy is a hosted on a learning platform called Kajabi and it requires you to create a separate account for each user
myINSiGHT™ software subscribers: To create your INSiGHT Academy Membership, click here.
Synapse software subscribers: To create your INSiGHT Academy Membership, click here
You can access up to 4 INSiGHT™ Academy licenses per office. If you need help to set up INSiGHT Academy please reach out to email@example.com
Q: How often should I perform scans on my patients?
A: CLA recommends that initial scans be performed on all new and reactivated patients. Re-scans are necessary to track improvements and can be done at regular intervals of every 10-12 visits or more often if indicated. With ongoing care plans of less visit frequency, scans should be scheduled quarterly.
Q: What’s is happening when a patient’s re-scans look” worse” over time?
A: All healing uses energy and as the deeper subluxations unwind, the body can increase the motor and autonomic nerve system activity as it reorganizes. Be patient. Subsequent scans invariably show a calming response and pattern. An initial three scan protocol is recommended for this reason. It is suggested that you follow this sequence: Baseline Exam – Progress Exam – Comparative Exam.
Q: I am a myINSiGHT software subscriber. How do I activate my office’s, myINSiGHT Portal Account?
A:After purchasing your INSiGHT technology you will:
- Receive a welcome email inviting you to setup a myINSiGHT portal account (please check your junk/spam folder)
- Click on the link in the welcome email to setup your account along with a password and security questions
*Note: to install myINSiGHT on multiple computers, please create a second user name by going to the Settings (hamburger icon) then click Users.
Q: What if my myINSiGHT Portal Account email has expired?
A: If you try to activate your myINSiGHT portal account but you receive a message that indicates your link has expired, email firstname.lastname@example.org and a new link will be sent to you.
Q: Can I renew my myINSiGHT membership online?
A: Yes! To renew your membership, follow this link.
Q: How do I request access to the INSiGHT CLA Facebook Forum?
A: Please send a request to join the group through Facebook. Your request will be reviewed within 48 hours. Please note that this is a clinical and best-practices forum. Technical Support questions should be answered by Tech Support Team Members. As well, the INSiGHT CLA forum does not tolerate selling or marketing of outside products or events.
Q: How can I edit an order that I placed on the CLA Store?
A: Please send an email to email@example.com that includes your name, date of purchase, order number, and items you would like to update.
Q: How can I find more out about upcoming events?
A: Please visit the events page at insightCLA.com and check the events calendar for upcoming events that CLA will be at. Send us an email to firstname.lastname@example.org that includes your name, and the event you are interested in.
Q: Can I trade in my old INSiGHT wired technology for the new wireless neuroTECH?
A: Yes, of course! Your CLA area Sales Representative is the best way to get pricing and details. If you need assistance, you can fill in the contact form or send an email with your name, office location, and the equipment you are interested in to info@insightCLA.com. You can also call Sales at 702-848-SCAN (7226), Ext: #3 on Monday – Friday between 9am to 6pm EST.
Q: The myINSiGHT software “times out” too often? Can I increase the timeout time?
A: Sadly no. We had to build in this security feature due to HIPPA compliance regulations.
Q: What is the pairing code number to connect the bluetooth to the neuroTHERMAL?
A: The pairing code is “0”
Q: Can you scan children with the INSiGHT Technology, if so what is the youngest age you can scan them?
A: Yes, infants and children can safely and accurately be scanned at the following ages:
Newborn and older: neuroPULSE (HRV) and neuroTHERMAL
5 years old and older: neuroCORE (EMG)
Young adults and older: spineROM and spineSENSE (Algometry)
Q: Can you create a myINSiGHT CORESCORE on two different computers at the same time, if it there is only one office ID#?
A: No, you cannot create two CORESCORE reports at the same time using the same office ID#.
Q: How do I get listed on www.insightchiros.com ?
A: INSiGHT Chiros is an online directory to make sure your Patients have INSiGHT ™ wherever they go. All practices using INSiGHT Scanning Technology with active Software Subscriptions are listed in the INSiGHT Chiros Directory. If you don’t see your practice listed, visit www.insightcla.com/managelisting/.
Q: How can I download the User Manual?
myINSiGHT™ software subscribers:
- Login to your myINSiGHT Account and the most recent version of the INSiGHT Manual is located under the “Software Section” of the homepage
- Access the myINSiGHT User Guide Linked Here
- Bookmark this site for quick and easy access
Synapse software subscribers: