For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our Contact Us page.
Q: How long does it typically take to implement the INSiGHT into my practice?
A: You will receive your login credentials almost immediately after purchase. Then, you and your team can access the training videos. This will create excitement about integrating the INSiGHT into your patient flow. Within a few hours of hands on testing and training the INSiGHT can begin to be used in regular patient flow. It has multiple fail-safe scanning systems in place to assure accurate collection. The goal is to reexamine existing patients over the first 3 months of introducing the technology.
Q: What can I charge for the INSiGHT scanning tests?
A: On average, clients who use the INSiGHT charge patients an initial examination fee ranging from $75-$125. The exact amount depends on a number of factors such as: the location of your practice and your overall pricing structure. The recommended reexamination fee is minimally, the fee of one cash visit in your office.
Q: What are the minimum system requirements to use the myINSiGHT software?
A: The myINSiGHT™ software application is a small program. myINSiGHT™ is compatible with Windows Operating Systems 8, & 10 on a 32 or 64 bit computer. It is required that the computer have a minimum 6 GB Ram, 120 GB Hard Drive, Intel CORE i5 or i7 processor, and integrated Bluetooth. A minimum display screen resolution of 1024dpi X 768pdi is required. Please note that a solid state drive (SSD) will significantly improve performance of the software as it improves the speed of the processing.
Q: How will my internet connection affect my software?
A: myINSiGHT™ is a cloud-based system. Your data resides in a database on our cloud server, not on your local computer. You must have a dedicated internet connection to use the myINSiGHT™ software. You will not be able to login without one. There is no need for anything other than a traditional office internet setup. As always, a faster connection will provide better performance for saving and viewing scans.
Q: Can my staff perform the scans, and what’s the average time it takes to perform a scan?
A: A large number of INSiGHT clients have their staff perform the scans on patients. Please note: it is always the responsibility of any practitioner to ensure that staff can perform examinations in their jurisdiction.
Q: What is the average time it takes to perform a scan?
A: Depending on which INSiGHT instruments you purchased, the average scan time can range between 30 seconds and 3 minutes. A comprehensive CORESCORE exam takes under 8 minutes total.
Q: Do chiropractic techniques change the scans?
A: The INSiGHT technology seamlessly integrates with all chiropractic techniques being performed today. Adjustments that improve or alter the tone of the spine and nervous system will register those changes on the INSiGHT graphs.
Q: If I use scans, should I still use X-rays in my examinations?
A: INSiGHT scans measure the functional, active, neural signals in the autonomic, motor and sensory systems. X-rays show the passive, end results of postural change and disease. Many CLA clients use both technologies: the INSiGHT to identify the how stress and tension activity is changing a person’s health and x-rays to look at the static, end effects in the spine and how adjustments and subluxations have made their deeper, structural changes. The two tests complement one another.
Q: Is the INSiGHT technology backed by science validity, and are the scans reproducible?
A: Each INSiGHT instrument is engineered to collect precision, biomedical data based on validated research protocol. They rigorously adhere to test-retest reliability and intra and inter examiner reliability.
Q: Can I use the INSiGHT scans as documentation for PI and Workers Comp cases?
A: Yes, objective documentation is key and the INSiGHT technology has been used in many cases over the years to document a patient’s necessity for care. Generally, the static sEMG, Dynamic EMG, Wireless Dual Inclinometer for range of motion, along with the Algometer are used to show this objective necessity for care.
Q: How can I inquire about becoming a CLA Alliance?
A: If you are interested in becoming an alliance partner of CLA, please send us an email at info@insightcla.com. We are looking to collaborate with great thinkers and businesses within the chiropractic community.
Q: What are some of the pros and cons of buying used equipment?
A: Used equipment cannot be guaranteed by CLA to be properly functioning or uncompromised if it has not been factory authorized and registered. Buying equipment from a third party is not, and has not been tracked or vetted by CLA, and there can be many inconsistencies between the performance of CLA equipment and that from a third party.
Q: Can I use all models of used equipment in my practice?
A: No, Some of the original instruments were designed with analog processing and cannot be used any longer. They are:
- Insight 7000 EMG console with thermal probes
- Millennium M1 series (look on bottom of console for the serial number beginning with M1 or M2)
- Millennium M2 series
- Wired inclinometers
- Any EMG sensor leads beginning with K1-7
Q: Will the old software be supported to run the used equipment?
A: The laptop based software, version 7.0 -9.2.11 is retiring from active support as of December 31, 2017. All clients will be instructed to migrate to the cloud-based myINSiGHT platform by that time. This laptop software was designed for the original Millennium instruments 17 years ago and cannot be supported any longer.
Q: What do I have to do if I want to purchase used equipment from a third party?
A: Since the instruments are regulated by the FDA as Class II medical devices, a Transfer of Ownership must be completed and registered with CLA. The cost is $1,199 which includes the myINSiGHT cloud-based software for 90 days and registration of the unit. After 90 days the myINSiGHT software is $795.00 annually.
An inspection fee of $300 will be charged on top of the transfer fee if you elect to send the unit and sensors in for factory inspection and calibration. This inspection fee does NOT include any repairs that may be needed. Shipping is at your cost and a Repair Authorization will be issued by CLA.
Please contact us at 702-848-SCAN (7226) or email us at info@InsightCLA.com with any questions or concerns you might have, or if you need any further clarification on the Transfer of Ownership policies.
Q: How do I learn more about INSiGHT Technology Pricing?
A: Fill in the contact form on the homepage of insightCLA.com or send an email with your name, office location, and the equipment you are interested in to info@insightCLA.com. You can also call Sales at 702-848-SCAN (7226), Ext: #5 on Monday – Friday between 9am to 6pm EST.
Q: How do I set up a Tech Support case?
A: To set up a Tech Support case please call 702-848-SCAN (7226), Ext: #3, on Monday – Friday between 9am to 6pm EST. A Customer Service Team Member will check your membership status, set up a case and get you connected to Technical Support. If you have an active myINSiGHT Account, you can schedule online by clicking here.
Q: How do I contact Technical Support if I already have a case number?
A: Technical Support can be reached by calling 702-848-SCAN (7226) Ext: #3 on Monday – Friday between 9am to 6pm EST.
Q: Where can I find the most recent version of myINSiGHT™ Software?
A: The latest version of your software can be downloaded by going to www.portal.subluxation.com. Login and then go to Support Center and click view. You will see the myINSiGHT icon which offers the latest updates. Click on it. NOTE: The INSiGHT Classic software and manual is also available in this area. Please be aware that all support for this version will be discontinued on Dec.31, 2017. All INSiGHT users are encouraged to download and use the latest and greatest, myINSiGHT version.
Q: How often should I perform scans on my patients?
A: CLA recommends that initial scans be performed on all new and reactivated patients. Re-scans are necessary to track improvements and can be done at regular intervals of every 10-12 visits or more often if indicated. With ongoing care plans of less visit frequency, scans should be scheduled quarterly.
Q: What’s is happening when a patient’s re-scans look” worse” over time?
A: All healing uses energy and as the deeper subluxations unwind, the body can increase the motor and autonomic nerve system activity as it reorganizes. Be patient. Subsequent scans invariably show a calming response and pattern. An initial three scan protocol is recommended for this reason. It is suggested that you follow this sequence: Baseline Exam – Progress Exam – Comparative Exam.
Q: How do I activate my office’s, myINSiGHT Portal Account?
A: A message will be sent to the email address we have on file for you. You will have 48 hours to active your account and create a new password.
Q: What if my myINSiGHT Portal Account email has expired?
A: If you try to activate your myINSiGHT portal account but you receive a message that indicates your link has expired, email info@insightcla.com and a new link will be sent to you.
Q: Can I renew my myINSiGHT membership online?
A: Not at this time. All membership renewals will have to be made by phoning 702-848-SCAN (7226), Ext: #4, Monday – Friday between 9am to 6pm EST. A Customer Service Team Member will assist you.
Q: How do I request access to the INSiGHT CLA Facebook Forum?
A: Please send a request to join the group through Facebook. Your request will be reviewed within 48 hours. Please note that this is a clinical and best-practices forum. Technical Support questions should be answered by Tech Support Team Members. As well, the INSiGHT CLA forum does not tolerate selling or marketing of outside products or events.
Q: How can I edit an order that I placed on the CLA Store?
A: Please send an email to info@insightcla.com that includes your name, date of purchase, order number, and items you would like to update.
Q: How can I find more out about upcoming events?
A: Please visit the events page at insightCLA.com and check the events calendar for upcoming events that CLA will be at. Send us an email to events@insightcla.com that includes your name, and the event you are interested in.
Q: Can I trade in my old INSiGHT wired technology for the new wireless neuroTECH?
A: Yes, of course! Your CLA area Sales Representative is the best way to get pricing and details. If you need assistance, you can fill in the contact form or send an email with your name, office location, and the equipment you are interested in to info@insightCLA.com. You can also call Sales at 702-848-SCAN (7226), Ext: #3 on Monday – Friday between 9am to 6pm EST.
Q: The myINSiGHT software “times out” too often? Can I increase the timeout time?
A: Sadly no. We had to build in this security feature due to HIPPA compliance regulations.
Q: What is the pairing code number to connect the bluetooth to the neuroTHERMAL?
A: The pairing code is “0”
Q: Can you scan children with the INSiGHT Technology, if so what is the youngest age you can scan them?
A: Yes, infants and children can safely and accurately be scanned at the following ages:
Newborn and older: neuroPULSE (HRV) and neuroTHERMAL
5 years old and older: neuroCORE (EMG)
Young adults and older: spineROM and spineSENSE (Algometry)
Q: Can you create a myINSiGHT CORESCORE on two different computers at the same time, if it there is only one office ID#?
A: No, you cannot create two CORESCORE reports at the same time using the same office ID#.
Q: How do I get listed on www.findagreatchiro.com ?
A: We have currently retired the Find-A-Great-Chiro Directory to make room for a new, and more robust directory that will be available to ALL myINSiGHT Members – Coming 2019.
Q: How can I download the User Manual?
A: Login to your myINSiGHT Account (portal.subluxation.com) and you can find the most recent version of the INSiGHT Manual under the “Software Section” of the homepage.
