These appointments are for clients using the (New) Synapse software. This means you are on the generation of software that is the compatible with iPads. If you are scheduling this appointment type, please verify your Doctor Portal login screen looks like this.
Before scheduling your Technical Support appointment, please be sure you have consulted your INSiGHT User Manual as answers to many commonly asked questions can be found in there. If you are scheduling your Onboarding or Install appointment, please be sure you have reviewed the Getting Start guide that came with your INSiGHT. Answers to many commonly asked questions can be found in there.
If you still cannot find the answer to your question, please schedule a time and date to work with one of our Technical Support Advisors. To enhance your experience, please read the appointment type and confirm you are scheduling the correct type of appointment.
General Tech Support (Synapse)
As a Synapse Subscriber, you can schedule a support session with a Technical Support Advisor.
- If this appointment is related to new INSiGHT Technology Setup, please schedule an appointment here
- If you do not have an active Synapse subscription, you cannot schedule an appointment using this calendar. You must call 702-848-SCAN (7226) or email Info@InsightCLA.com
- If you are not in the EST time zone, please reach out Info@InsightCLA.com to request a more convenient time and we will do our best to accommodate.
INSiGHT Technology Set-up (Synapse)
As a Synapse Subscriber, you can schedule time to set up your new INSiGHT software.
- If you do not have an active Synapse subscription, you cannot schedule an appointment using this calendar. You must call 702-848-SCAN (7226) or email Info@InsightCLA.com
- If you are not in the EST time zone, please reach out Info@InsightCLA.com to request a more convenient time and we will do our best to accommodate
Training (Synapse)
As a Synapse Subscriber, you can schedule a time to get familiar with your Synapse software. At CLA, we have a variety of training tools to support you. Make sure to try the INSiGHT Academy Essentials Courses, Getting Started Guide or the User Manual to get quick answers to your question.
- If you do not have an active Synapse subscription, you cannot schedule an appointment using this calendar. You must call 702-848-SCAN (7226) or email Info@InsightCLA.com
- If you are not in the EST time zone, please reach out Info@InsightCLA.com to request a more convenient time and we will do our best to accommodate
Synapse Data Migration
As a myINSiGHT subscriber or INSiGHT 9.2 client, you can schedule a time to migrate your data to your new Synapse subscription. This process takes 1-5 hours depending on the size of the database being imported. Please ensure you select an appointment time accordingly.
