These appointments are for clients using the (New) Synapse software. This means you are on the generation of software that is the compatible with iPads. If you are scheduling this appointment type, please verify your Doctor Portal login screen looks like this.
Before scheduling your Technical Support appointment, please be sure you have consulted your INSiGHT User Manual as answers to many commonly asked questions can be found in there. If you are scheduling your Onboarding or Install appointment, please be sure you have reviewed the Getting Start guide that came with your INSiGHT. Answers to many commonly asked questions can be found in there.
If you still cannot find the answer to your question, please schedule a time and date to work with one of our Technical Support Advisors. To enhance your experience, please read the appointment type and confirm you are scheduling the correct type of appointment.
INSiGHT Technology Set-up (Synapse)
If you are a new or existing Synapse client and would like to schedule your concierge onboarding appointment, use this link. During this appointment, you will be guided through getting your INSiGHT Bridge online, your INSiGHT instruments paired, and a brief tutorial of Synapse. If you have more than one INSiGHT Bridge, please allocate at least 1.5 hours, but it is unlikely we will need that much time.
INSiGHT Data Migration
To finalize your Synapse on-boarding we will be migrating your data from myINSiGHT or INSiGHT 9.2 at the date and time you select. Please use this scheduler to book your appointment. Once you submit a time and date preference we ask you do not scan after that date and time in an effort to avoid losing any data in the migration process. An INSiGHT representative will alert you once your data has finished migrating. This process takes 1-5 hours depending on the size of the database being imported.
General Tech Support (Synapse)
Domestic Use Only: This category is for scheduling a Technical Support appointment for clients using the Synapse Operating System and is not related to new equipment set-up or software upgrades for clients located in North America. Note: Scheduling is only for clients with a support contract. If you do not have a contract, please call 702-848-SCAN (7226) or email Info@InsightCLA.com.
International Tech Support (Synapse)
International Use Only: This category is for scheduling a Technical Support appointment for clients using the Synapse Operating System and is not related to new equipment set-up or software upgrades for clients located outside North America. Note: Scheduling is only for clients with a support contract. If you do not have a contract, please call 702-848-SCAN (7226) or email Info@InsightCLA.com.
Training (Synapse)
This appointment type is for a brief training/overview of our software Synapse and how to use it. Before scheduling please verify your Synapse App and Bridge have been on-boarded by our team. After scheduling this training appointment, please refer to your email for your confirmation and instructions. We look forward to speaking with you soon!
